Refund & Cancellation Policy

1. General Terms

All RDP plans are delivered as digital services. Once the RDP credentials are generated, activated, or shared with you, the service is considered delivered. In most cases, orders are non-refundable after successful delivery and confirmation that the service is working as described.

2. Eligibility for Refunds

A partial or full refund may be considered only in the following cases:

• The RDP cannot be delivered due to technical reasons on our side.
• The RDP is not as advertised and we are unable to correct the location or plan specifications.
• You have not received login credentials within the promised delivery window and do not wish to wait longer.
• There is a verified, ongoing service outage beyond our uptime commitment and we are unable to restore service or provide an equivalent replacement server.

3. Non-Refundable Cases

No refund will be issued in the following situations:

• Incorrect order details provided by you, including server location, plan type, duration, or quantity.
• Inability to use the RDP due to your own device, ISP, firewall, network restrictions, or software limitations.
• Violation of our Terms of Service, fair use, or acceptable usage policies.
• Service suspension or termination due to abusive, fraudulent, illegal, or prohibited activities.
• Change of mind after successful delivery and confirmation of working access to the server.
• Performance issues caused by applications you install, misconfiguration, or overuse of allocated resources.

4. How to Request a Refund

If you believe you are eligible for a refund under this policy, follow these steps:

• Contact our support team using the same email address or client area used for your order.
• Provide your order ID, payment reference, and the RDP server details that are affected.
• Describe the issue clearly and share screenshots, error messages, or logs where possible.

Our team will investigate and respond with a resolution, which may include troubleshooting, a replacement server, account credit, or a partial or full refund where appropriate.

5. Chargebacks and Disputes

Before opening a dispute or chargeback with your bank, card issuer, or payment gateway, you agree to contact us first so we can review and resolve the issue directly.

Unjustified chargebacks for fully delivered services may result in immediate service termination and permanent account restriction. We reserve the right to provide all relevant logs and proof of delivery to payment processors or banks during any dispute process.

6. Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment partners, or legal requirements. The latest version will always be available on this page and will apply immediately to all new orders and renewals.

7. Acceptance of this Policy

By placing an order on our website and using our RDP services, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy, which forms part of our overall Terms of Service.