Acceptable use policy

Your responsibility

You are responsible for all activity on your instance, whether carried out by you, someone you gave access to, or software running under your account. Saying that a script, bot, client, or reseller customer caused the breach does not remove your responsibility for it.

Prohibited content

You must not store, host, transmit, or link to:

• Child sexual abuse material. This carries zero tolerance: we terminate immediately, preserve evidence, and report to the relevant authorities.
• Content that infringes another party’s copyright, trademark, patent, or other intellectual property rights.
• Content that is unlawful in the jurisdiction of the datacenter hosting your instance, or that we are required to remove by a competent authority.
• Material that incites violence or terrorism, or that promotes hatred against a group of people.
• Stolen data, including breached credential dumps, stolen payment card data, or personal data obtained unlawfully.

Prohibited network activity

You must not use the service to:

• Send unsolicited bulk email, or support any spam operation, whether the sending happens on our network or elsewhere.
• Distribute malware, ransomware, keyloggers, or exploit kits, or operate a command-and-control node for a botnet.
• Run phishing pages, fake login portals, or any site designed to deceive people into revealing credentials or payment details.
• Carry out port scanning, vulnerability scanning, brute-force attempts, or credential stuffing against systems you do not own or have written permission to test.
• Take part in denial-of-service or amplification attacks, or run open resolvers, open relays, or open proxies that enable them.
• Falsify packet headers, IP addresses, or email headers, or otherwise disguise the origin of traffic.
• Scrape or automate against third-party services in breach of their terms, or perform mass automated account registration.

Prohibited commercial activity

You must not use the service for:

• Carding, payment fraud, money laundering, or the testing or validation of stolen payment credentials.
• Fraudulent schemes of any kind, including advance-fee fraud, fake stores, and investment scams.
• Cryptocurrency mining, or any workload whose main purpose is to consume CPU or GPU cycles for token generation, unless you have our written permission.
• Public proxy, VPN exit, or Tor exit node operation, unless you have our written permission.

Resource use

Resources listed on your plan are allocated to your instance, but our network and host hardware are shared. You must not run workloads that destabilise a host or degrade service for other customers.

If your usage causes a problem, we will normally contact you first and give you a chance to fix it. Where the impact is severe or ongoing, we may throttle, suspend, or require an upgrade without waiting.

Sanctions and export controls

You must not use the service in breach of applicable sanctions or export control laws, or provide access to any person or entity subject to them.

How we enforce this policy

Depending on the severity, we may issue a warning, throttle traffic, null-route an address, suspend the instance, or terminate the service. For serious abuse, and where an upstream provider or authority requires it, we act immediately and without prior notice.

Where we terminate for a breach of this policy, no refund is due for any unused portion of your billing period, and we may decline future orders from you.

We cooperate with law enforcement where legally required, and we may preserve and disclose data in response to a valid legal request.

Reporting abuse

If you believe a service hosted by us is being used in breach of this policy, email [email protected] with the IP address or hostname, timestamps with time zone, and any logs or evidence you can share. We investigate every report we receive.

Changes to this policy

We may update this policy as threats and legal requirements change. The current version is always published here with the date it took effect.